All returns and exchanges must be made within 14 days of purchase and they must be pre-authorised via email prior to sending the goods back. We do not accept refunds or returns on sale or used items.
Returned merchandise must be unused and in it's original packaging with tags attached. To complete your return, we require proof of purchase.
If an item you receive is faulty you must notify us within 48 hours of receiving it and we will refund you minus the return postage cost upon receipt of the goods.
We do not give refunds for change-of-mind but can issue either a store credit or exchange the item as long as we receive it back in its original packaging and condition within the 14 day return period. Store credits have no expiry date but it is the responsibility of the purchaser to keep a record of the details.
Please note shipping costs are non-refundable unless you have received a faulty item, in which case, only the original postage amount charged, plus the cost of the item will be refunded. Return shipping costs are the responsibility of the purchaser.
We ship all of our items via Australia Post and take every step to ensure that you receive your item in a safe and timely matter, however we take no accountability for items that may become lost or damaged in transit.
All International orders (outside of Australia) and discounted or sale items are final sale (no return, no exchange, no store credit.)
If you have any questions, please email us at firstname.lastname@example.org
How to Return:
1. Please email email@example.com with your order number and return/exchange details and return address.
2. Once approved, please send returns to:
Little Birdie Trading
16 Eden st